Trip Tiger will help you get compensation for delays, cancellations, luggage issues, and more.

As your advocate, Trip Tiger will take the following steps

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Assess your issue

We assess your issue within two business days. Drawing on our decades of experience in the airline industry, we will advise you what the most likely outcome of your case will be.

Prepare your claim

Frame your issue in the terms most likely to get you the desired resolution from the airline.

Make contact

Contact the airline on your behalf and handle any back and forth required to resolve the issue.

Evaluate the offer

Evaluate the airline’s response or offer of compensation and tell you if it is reasonable based upon our many years in the industry handing service issues at flagship carriers.

Our guarantee

If you are not happy with the proposed resolution, your Trip Tiger rep will reengage with the airline one additional time at no cost.

Our Process

Describe the issue you faced with the airline using Trip Tiger’s secure website.

We will need your contact information, your flight information, and a description of the service issue or issues you faced (delayed flight, lost or delayed baggage, cancelled flight, denied boarding, cabin downgrade, or other service issue).

Give us as much detail as you can.

The more detail you can provide (frequent flyer info, baggage claim number, airline employee name, etc.) and the more thoroughly you can document the costs that you incurred because of the service issue, the better.

Hire Trip Tiger to be your advocate.

For $30, Trip Tiger will submit your issue to the right customer service group at the airline and handle it from inception to resolution with a 100% money-back satisfaction guarantee.

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Compensation Goes Directly to You

If the airline has agreed to compensation in the form of refunds, miles, credits, or vouchers, the compensation will be paid directly to you. If you do not get the promised compensation from the airline, contact your Trip Tiger rep, and he or she will follow up to assure that you get what the airline has promised.

Please keep in mind that not all situations will result in compensation from the airline, so Trip Tiger cannot guarantee that you will receive compensation of any kind. However, we still feel that it is important that airlines know when they have not lived up to their customer’s expectation, that way they can improve their service and get it right the next time.

The Trip Tiger Service Guarantee

“If the resolution reached with the airline on your behalf is in not consistent with Trip Tiger’s initial assessment and/or you are unhappy with the level of service provided by Trip Tiger, we would be happy to provide a full refund.”

Additional Optional Services

Consider making a complaint to the Department of Transportation (DOT) regarding the issue or issues with the airline.  During the checkout process, you will have the option of having your Trip Tiger rep also file a complaint with the DOT on your behalf. Read more about the benefits of doing so on the Trip Tiger blog. This optional service is only $10.